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Shipping Policy
Thank you for visiting PetPetWorld! We are committed to providing you with efficient, safe, and reliable logistics services. Please read the following shipping policy carefully before placing your order.
1. Order Processing Time
Standard Items: All in-stock orders are typically processed and packaged within 7 business days (excluding weekends and holidays) after receiving your order confirmation email.
Artisan-made order & Custom Items: These items require longer production and preparation periods, and their shipping times will be extended accordingly. Please refer to the specific timeline indicated on the product detail page, or consult our customer service team before placing an order.
Once your order has shipped, you will receive an email notification containing a tracking number.
2. Shipping Rates
We are dedicated to providing the best logistics solutions for our customers worldwide:
Free Shipping for Selected Countries/Regions: We currently offer free shipping to certain specified countries and regions. If your shipping address is within the free shipping zone, the system will automatically deduct the shipping cost at checkout.
Shipping Fees Calculated Additionally for Selected Countries/Regions: For other countries and regions not covered by free shipping, shipping fees may be calculated additionally. The exact shipping fee will be calculated and displayed in real-time on the checkout page based on your delivery address, total order weight, and package volume.
3. International Shipping, Customs & Taxes
Destination Restrictions: Currently, we are unable to ship to certain restricted countries and regions, including Cuba, Crimea, Donetsk, Luhansk, Iran, North Korea, Syria, Myanmar, the Democratic Republic of the Congo (DRC), Afghanistan, and Russia. Additionally, we cannot deliver to remote islands or military addresses.
Customs & Duties: Any customs duties, import taxes, or customs-related fees generated when cross-border shipments enter the destination country shall be borne entirely by the buyer (recipient). PetPetWorld is not responsible for these additional charges incurred during transit.Shipping Delays: Estimated delivery times are for reference only. Actual delivery times may vary due to uncontrollable factors such as customs clearance delays, severe weather, or local postal efficiency.
4. How to Track Your Order
Once your order has shipped, the system will automatically send an email containing a tracking link to your registered email address.
You can click the link in the email or go directly to the "Track Order" page on our website and enter your tracking number to check the latest status.
If you do not see any tracking updates within 7 days of receiving your shipping confirmation email, please feel free to contact us at hello@petpetworld.com with your order number, and we will look into it for you.
5. Damages & Lost Packages
Damage: If your package or internal items arrive damaged, please take clear photos/videos of the outer packaging, shipping label, and damaged items immediately. Before reaching out to us, we recommend contacting the shipping carrier directly with your tracking number to report the damage and initiate a claim.
Lost Packages: If you believe your package may be lost, we recommend taking the following steps:
- Check the Address: Verify that the shipping address provided during the checkout process is accurate. Incorrect addresses may result in delivery issues.
- Reach out to the shipping carrier responsible for your order's delivery and provide them with your tracking information. They can often provide more insight into the status and location of your package.
6. Contact Us
If you have any questions about this shipping policy or need to find out whether your country qualifies for free shipping, please contact us through the following methods:
Email: hello@petpetworld.com
Customer Service Hours: 24 hours a day, Monday to Friday.