Shopping Information
Need help measuring your pet?
If you need assistance confirming the right size, send us your pet's measurements! You can reach out via Instagram (@petpetworld.atelier_) or email us at hello@petpetworld.com. We’re here to help!
Are any purchases final sale?
To protect the health of every pet and prevent potential skin infections, all items are final sale and cannot be returned or exchanged.
Please feel free to contact us before placing your order. We are happy to assist you with any questions to ensure you are fully satisfied with your purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. If you don't receive it, please check your spam or junk folder and add hello@petpetworld.com to your contacts to ensure future emails are delivered successfully.
Delivery time depends on product stock status, handmade production lead‑time, and your shipping location.
Where are your products manufactured?
Every one of our items is handcrafted in China. We are committed to delivering well‑made, comfortable pieces for your pet.
How much does shipping cost?
We offer free shipping to most countries, including North America, Europe, Asia and more. Due to logistical constraints, additional shipping fees, longer delivery times, or shipping unavailability may apply to some regions. Please contact us to check availability for your specific country.