Refund policy

Due to the special nature of our products, we do not support returns or exchanges. Please consult us before placing an order. If there are other reasons, you can contact us at hello@petpetworld.com to submit a return application (please note that we do not support a standard 30-day return policy).

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. However, custom or personalized products are strictly excluded from this policy and cannot be returned. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@petpetworld.com.